The client requested an update of facility management services for over 10 hospitals and over 40 ambulatory healthcare centers.
The project has been divided into three phases
Further, FM plant teams have been implemented and the transition management successfully executed.
The challenge for the 1,500 bed academic tertiary care hospital was the expansion of the radiology department. Due to the limitation of investment options and funds available, the initial situation questioned if additional radiology equipment is necessary or if increases in efficiency and utilization of the existing infrastructure are possible.
ICME consultants conducted a needs assessment within the scope of innovation- and investment management. The assessment was the basis for the decision-making for purchasing new additional equipment or replacement procurement of existing radiology equipment.
A current state analysis and evaluation has been conducted for the radiology, nuclear medicine, and radiation therapy/ tomography. A database model simulated and projected the future demand, considering all relevant impact factors. An Analysis and optimization of performance requirement processes, -planning and –provision lead to reserves within the organization, utilization of the equipment, process times and workforce requirements.
The project resulted in the quantification of capacity effects. Further, a concept for the optimization of organizational and investment management instrument has been developed. A detailed 5 year investment and procurement strategy has been derived in close alignment with the client.
The emergency department struggled with overcrowding and delays in patients required hospital admissions till the transport to a ward. The bottlenecks in the process should be investigated and the causes of delays.
Long-term goal for the emergency department was to decrease the time between the decisions of admitting patients is made in the ED and the time of transportation resp. relocation of patients to inpatient care.
ICME Healthcare conducted a detailed process analysis in the emergency department and identified key parameters e.g. average length of stay, waiting times for transportation after bed request, etc.
Identified problems included
ICME recommended the following
Based on the strategic decision to implement automated medication distribution and dispensing systems in its existing and new facilities for medication management, state-of-the art medication automation systems shall be evaluated and assessed. The objectives of this project were to enhance patient and medication safety, optimize workflows within the hospital pharmacies and related areas such as transport to wards and efficient resource allocation
ICME consultants assessed the current pharmacy service model and medication process flows in all seven hospitals of the client’s health system (between 125 and 500 beds). A market analysis revealed latest trends and best-practice pharmacy automation systems. The purpose-build innovative tool identified non-value added tasks and their money value within the processes in the hospital pharmacies. A recommendation of an optimal system for inpatient medication distribution and dispensing, taking key regional implications into account has been given. The recommended model included an assessment of the implications of the recommended model on the existing hospitals and ongoing health facility development projects.
A public authority constructed two hospitals and was looking for operators for each of these 150 and 200 bed healthcare facilities.
ICME assisted the client in identifying local, regional and international operations suitable for these hospitals. Within this project our consultants developed the eligibility and evaluation criteria for the bidder assessment. An agenda and format for the bidder evaluation has been developed and the bids themselves evaluated.
Based on our recommendation, the authority choose one operator for each hospital, which are currently successful operational.